At SOই by Samprity, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer an easy return or exchange process under the following terms.

Easy Return & Exchange

We provide a 3-day (72 hours) return/exchange policy from the time of delivery.

• Requests must be raised within 72 hours of receiving the product

• Requests made after 72 hours will not be accepted

International Orders

❌ No return, exchange, or refund is available for orders delivered outside India, including damage in transit.

Eligibility for Return/Exchange

To qualify:

• Item must be unused and unworn

• Must be in original condition

• Must include original packaging and invoice

Non-Returnable Items

Return/Exchange is not applicable for:

• Nose pins

• Nolaks

• Offer/discounted items

• International orders

Additional Terms

• Shipping charges (if applicable) must be paid by the customer

• Size exchange is free of cost

• Once an item is exchanged, further return/exchange is not allowed
  (except manufacturing defects or damaged items)

• Uncut opening video is mandatory for any damage/defect claims

👉 Please record a clear unboxing video while opening the parcel.

How to Return or Exchange

We offer two convenient options:

Option 1: Doorstep Pickup

• Return pickup available at ₹75 per package

• Free pickup for manufacturing defects

Option 2: Self-Ship

• Ship the product within 3 days of receiving

• Share courier receipt and tracking details with us

Return Address

1/10, S. K. Deb Road, 1st By Lane, Jessore Rd, Tentultola, South Dumdum, West Bengal 700048

Refund Process

• Refunds are processed after quality inspection

• Approved refunds will be credited to the original payment method

• Processing time may take 5–7 business days

Need Help?

For returns, exchanges, or support: (Contact Us) or email to [email protected]

📩 Contact SOই by Samprity Customer Support
We’re happy to assist you.