At SOই by Samprity, we take pride in delivering high-quality jewellery crafted with care and precision. To ensure long-lasting beauty and customer satisfaction, we offer warranty support along with simple product care guidelines.
Warranty Coverage
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We provide a 2-year colour warranty on all gold-plated jewellery products.
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Warranty is not applicable on regular wear items such as Noa, Churi, Mangalsutra, and similar everyday-use jewellery.
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Regular wearing of gold-plated jewellery is not recommended, as frequent contact with sweat, detergent, water, or chemicals may cause colour fading.
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Warranty does not cover physical or chemical damage, mishandling, or accidental breakage.
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Warranty applies only to gold-plated jewellery, not to accessories like tassels, chains, or add-ons.
If the product colour fades naturally within the warranty period, we will provide:
✅ One-time free recolouring service
Any additional recolouring requests will be chargeable.
Product Care Guidelines
To maintain shine and durability, please follow these simple steps:
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Wash gently with plain water and baby shampoo only
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Do NOT use detergent or harsh chemicals
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Do NOT dry in direct sunlight
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Avoid contact with sanitizer, perfume, moisturizers, or chemicals
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Store jewellery in a dry, airtight box after use
Recolouring Service
Need recolouring? We’re here to help.
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Free recolouring during the warranty period (one time only)
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Paid service after the warranty period
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Processing time: 30–35 days
Please contact our support team to initiate the process.
Warranty Claims & Support
For warranty claims or assistance, please reach out to us: (Contact Us) or [email protected]
📩 Support Team – SOই by Samprity
We’re always happy to help you.